NHS App

Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use SystmOnline you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.

Your NHS account can be registered and viewed with a desktop or laptop.

Coastal Partnership policy on Online Services

last updated September 2025

NHS app or SystmOnline?

You can request medication and view your GP record through either the NHS App or SystmOnline.

We recommend that most people register for the NHS App, rather than SystmOnline. The NHS App includes extra features that are not present in SystmOnline, such as messaging and managing hospital referrals. You can register for the NHS App without leaving your home. To register for SystmOnline, you would need to come to the surgery.

If any of the following apply to you, you will need to register for SystmOnline:

• You are a child aged 11 to 15 and you want to have access in your own right
• You do not have any of the identification documents needed to register for the NHS app
• You want proxy access to another patient’s online services account

If you have registered for SystmOnline because you do not have ID or because you want proxy access, you will then be able to use the NHS App. You will need to use the third party passphrase provided by the practice. All other users of the NHS App do not need a third party passphrase in order to use the NHS App.

If you have moved practices, your GP Online Services account will have been deleted and you will need to create a new one by registering for either the NHS App or SystmOnline.

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Full online record access

Most patients aged 16 and over will automatically have full online access to their GP record through the NHS App or SystmOnline. This includes notes from GP appointments, test results, and letters.

You will only have access to information from a certain date onwards. This will usually be the latest of the following dates:

• 2nd February 2023
• the date you registered with the practice
• the date you turned 16

The practice cannot give all patients access to information from before this date, because this would require us to check all the information to make sure that it can be shared with you without breaking information governance rules.

A small proportion of adult patients will not automatically get online access to their record. These are patients who might be at risk of harm from their record being visible to them or people around them. If you are aged 16 or over, and do not have full online record access, please speak to reception if you wish to apply for this. If you do not have access to your record, you will still be able to order repeat prescriptions and cancel appointments online.

If you have online access to your record, anyone that has access to your phone or login details will also be able to see your record. If you are being pressured to share your information with someone, please speak to reception. We can restrict your online access to your record, or hide particular information from the record.

Proxy access

If you want to have access to another patient’s online services, such as a child or an elderly relative, you can ask the practice for proxy access. You will need to register with us for a SystmOnline account for yourself. Once the practice has set up proxy access, the proxy can access the patient’s profile in the NHS App using the ‘linked profiles’ feature.

Proxy access can be given to those with Parental Responsibility until the child’s 11th birthday. The proxy access will automatically end on the 11th birthday.

If you have proxy access to another patient’s online services account, this will not by default include full online record access.

You can have proxy access to a patient’s record even if you are not registered at the same practice.

Children aged 11+ but under 16

A young person aged 11 – 15 who is competent to make their own decisions can either get online access in their own right and/or grant proxy access to an adult with parental responsibility. The young person will need to attend the practice and speak to a receptionist to arrange this access. The young person should read the following information before attending the practice: Online Access information for young people. The receptionist will assess the young person’s competence to make this decision.

If the young person is not competent to make this decision, an adult with Parental Responsibility can apply to the practice for proxy access.

Registering for SystmOnline

If you need to register for SystmOnline rather than the NHS App, you should attend the practice in person with photo ID. The practice will accept the same photo ID documents that are accepted for NHS App registration: see NHS Login: Photo ID we can accept. The practice can accept an expired photo ID if it expired less than 12 months ago. If you have changed your name from the name on your photo ID, proof of the name change (e.g. marriage certificate) must also be shown. You do not need to prove your address.

If you do not have suitable ID, we may be able to verify your identify in other ways.

If you lose your online services login details, you must repeat the in-person ID verification process or register for the NHS App.