Appointments

How to request an appointment

You can request an appointment during working hours in the following ways:

You may book an appointment in advance, normally up to two weeks. A large percentage of our appointments can be booked on the day for conditions that need to be seen where a pre-booked appointment is not appropriate.

Appointments are also offered for a telephone consultation with your doctor when a face to face consultation is not necessary. For example, reporting back on an ongoing condition where examination is not necessary, Medication Query or Sick Note Request.

Where possible, we will book you an appointment with your Named GP at your registered site. If your problem is more urgent, this may not always be possible and you will be offered an appointment with one of the other GPs within the surgery.

The doctors will try their best to give enough time to each patient but if, for example, 2 members of one family try to be seen in a single appointment, other patients will be kept waiting. Please request an appointment for each person wishing to be seen.

There is usually only time to deal with one problem during a routine appointment. If you think that your problem may take longer, please inform us when requesting an appointment so that allowances can be made for this.

Extended hours and improved access

We offer additional appointments between 18:00 and 20:00 for both GPs and nurses every Monday. This excludes bank holidays.

Telephone medication reviews

Telephone based medication reviews are also available Sunday mornings.

Cancellations

Appointments can be cancelled in the following ways:

  • Using our Cancel an Appointment triage
  • Online at systmonline.tpp-uk.com – if you are not registered to use this service, please Register for Our Online Services.
  • Telephoning the practice